📄 Terms & Conditions of Use
For the website of Ahmed Mohamed Bashammakh Group for Business Services
Bashammakh.sa
🕓 Last updated: Sunday, July 6, 2025 – 6:00 PM

1️⃣ Introduction

1.1. Welcome to the Ahmed Mohamed Bashammakh Group for Business Services (“the Group”, “the Site”, or “we”).
1.2. Please read these Terms & Conditions carefully before using the Site.
1.3. By using or accessing the Site in any manner, you expressly agree to these Terms & Conditions and all policies published on bashammakh.sa.

2️⃣ Definitions

2.1. The Group: Ahmed Mohamed Bashammakh Group for Business Services, Unified Registration Number 7010513724, Jeddah – Al-Madinah Road, Salama Plaza Tower, Office 710 – +966 920005810.
2.2. Client: Any natural or legal person requesting services from the Site.
2.3. Terms & Conditions: This document governing the use of the Site and its services.

3️⃣ Updates to the Terms

3.1. The Group reserves the right to modify or update these Terms & Conditions at any time without prior notice.
3.2. Changes become effective immediately upon posting on the Site.
3.3. It is recommended to review them periodically.

4️⃣ Scope of Services

The Group provides specialized professional services, including:

• Company formation and development: company incorporation, contract amendments, regional office registrations.
• Government licenses: industrial, commercial, banking, educational, entertainment, advertising.
• Human resources management: employment contracts, payroll, wage protection.
• Consultancy: economic feasibility, administrative, legal.
• Franchising and trademarks: trademark registration, intellectual property protection.

4.1. The Group clarifies it is not a bank and does not engage in auction activities.

4.2. Services are limited to facilitating and completing electronic government transactions (e.g., commercial records issuance, licenses, visas, facility data updates), and do not include any financial or auction services.

5️⃣ Membership Requirements

5.1. Users must be over 18 years old.
5.2. If registering a commercial entity, the entire entity is bound by these Terms.
5.3. Multiple accounts via the same email or phone number are prohibited.
5.4. The Group reserves the right to freeze or cancel duplicate accounts without liability.
5.5. Important Notice: For transaction security and transparency, all payments must be made only through the Group’s official bank account.

6️⃣ Accounts & Privacy

6.1. Clients are responsible for the accuracy of their data.
6.2. Clients are responsible for keeping their login information confidential.
6.3. Any suspected unauthorized use must be reported immediately.
6.4. The Group’s affiliated “Wathq” platform may store and review data as needed to ensure compliance, including private messages, and may delete violating content.

7️⃣ Information Sharing

7.1. The client agrees to share their data among Group entities for operational and analytical purposes.
7.2. The Group may retain and refer to this data as needed.

8️⃣ Service Quality & Liability

8.1. The Group acts solely as a facilitator of government transactions and is not responsible for the execution of services by government bodies or service providers.
8.2. Responsibility for service quality lies with the actual provider; complaints should be addressed directly to them.

9️⃣ Payment Methods

9.1. Payments accepted via:

• Credit/debit cards,
• Bank transfer to official accounts only:
  • Main Account: National Commercial Bank – Account No. 13100000703907 – IBAN SA1710000013100000703907
  • Government Fees Account: National Commercial Bank – Account No. 01400026216601 – IBAN SA4710000001400026216601

9.2. Transfers to personal accounts are not accepted.
9.3. The Group reserves the right to change payment methods without prior notice.

🔟 Electronic Communications

10.1. Communication is conducted via email, unified WhatsApp (+966 920005810), or site notifications.
10.2. Without prejudice to other proof methods, the Group may provide any electronic documents or official records when necessary.

1️⃣1️⃣ Permitted Use

Clients must:

• Not violate laws or regulations,
• Not manipulate prices,
• Not share account credentials,
• Not exploit or hack the Site,
• Not use the Group’s name without authorization,
• Respect intellectual property rights.

1️⃣2️⃣ Account Suspension/Termination

12.1. The Group may suspend or terminate any account without prior notice if Terms are violated.

1️⃣3️⃣ Order Cancellation

13.1. Clients may cancel orders before work begins.
13.2. Cancellation is not allowed after work has started.
13.3. The Group may cancel orders if payment is delayed or required documents are not submitted within the specified time, and may charge any due amounts.

1️⃣4️⃣ Refund Policy

14.1. Refunds are only allowed if the error is on the Group’s part; delays beyond their control are excluded.
14.2. If canceled before execution, refunds are processed within 24 working hours of approval; the actual credit depends on bank/payment provider policies.
14.3. Fees already paid to a government entity are non-refundable unless that entity refunds the Group per their policies.

1️⃣5️⃣ Intellectual Property Rights

15.1. All rights reserved by the Group.
15.2. No content may be used or copied without prior written permission.

1️⃣6️⃣ Legal Liability

16.1. The Group is not liable for damages resulting from viruses or technical failures beyond its control.

16.2. The client must compensate the Group for any damages caused by misuse of the Site.

1️⃣7️⃣ Jurisdiction

17.1. These Terms are governed by the laws of the Kingdom of Saudi Arabia.
17.2. Jeddah courts have exclusive jurisdiction over any disputes.

1️⃣8️⃣ General Provisions

18.1. Site use does not create any partnership or agency relationship.
18.2. All notices are deemed received 72 hours after being sent electronically.
18.3. Invalidity of any clause does not affect the rest of the Terms.

1️⃣9️⃣ Data & Fund Transfers

19.1. Employees must not be given any financial or banking information.
19.2. Transfers outside official bank accounts are not accepted.
19.3. The Group may monitor data and communications for compliance and delete any content it deems in violation.
19.4. Data is shared solely for operational and analytical purposes.

2️⃣0️⃣ Prohibition of Defamation on social media

20.1. Publishing photos, recordings, messages, or any misleading or defamatory material harming the reputation of the Group, its clients, or employees is prohibited.
20.2. In case of a dispute, defamation is prohibited and legal procedures must be followed. The Group may demand full compensation for any material or moral damages.

2️⃣1️⃣ Content Usage Limits

Copying or reusing any site content or designs for commercial, educational, or promotional purposes without prior written permission is prohibited.

✍🏻 These Terms have been drafted in compliance with Saudi laws and take effect immediately upon posting.
🔒 For the full Privacy Policy, please visit the dedicated page on the Site.

Regulations for Refund of Fees and Government Charges
Last updated on [●]/[●]/2025 at 00:00

1️⃣ Objective

These regulations aim to organize and safeguard the rights of both parties (the Group and the client) when refunding any paid amounts—whether service fees or government charges paid via the Group to official entities—thus ensuring transparency, fairness, and protection of all parties’ interests.

2️⃣ Scope of Application

2.1. These regulations apply to all financial transactions conducted through Ahmed Mohamed Bashammakh Group for Business Services related to government affairs or electronic service provision.

2.2. The regulations cover:

• Professional fees paid for service delivery.
• Government charges transferred by the Group to the relevant authorities.

3️⃣ Rules for Refund of Professional Fees

3.1. The client may request a refund of fees paid to the Group in the following cases:

• If service execution has not commenced within seven (7) business days of payment, unless the delay is due to a legitimate technical or operational reason as determined by the Group, or caused by a relevant government authority.
• If service execution is delayed beyond fifteen (15) business days from payment, unless justified by regulatory or governmental factors.
• If a material error was made in the fee estimate or fees were incorrectly collected.

3.2. No refund is due once the service has actually begun as per the agreement.

3.3. The Group commits to processing refund requests within five (5) business days from submission and approval, with refunds issued via the original payment method. The actual time for the refund to reach the client depends on the payment gateway and bank policies.

4️⃣ Rules for Refund of Government Charges

4.1. Government charges are governed entirely by the policies of the relevant governmental authority and the collecting bank; the Group has no direct authority to refund them without approval.

4.2. The client may request a refund of government charges transferred to the Group, provided the Group has not yet remitted them to the authority. Requests are reviewed per approved controls, and must be submitted with supporting documentation through the Group’s official channels. Incomplete requests will not be considered.

4.3. The Group will forward refund requests to the relevant authority. If approved, the refund will be returned to the client within five (5) business days of receipt of funds by the Group.

4.4. If the government authority or bank refuses to refund for any regulatory reason, the Group holds no financial obligation, and the matter is considered closed.

5️⃣ Refund Request Procedures

5.1. The client must submit the request via the “Contact Us” form on the Group’s website (bashammakh.sa), ensuring all required fields are accurately completed. Use of the official email is also permitted if necessary.

5.2. The request must include:

• Client’s name.
• Service or invoice number.
• Type of amount requested (fees / government charges).
• Reason for refund.
• Supporting documents.

5.3. The Group will respond within three (3) business days from receipt, clarifying the request’s status and any required next steps.

6️⃣ General Provisions

6.1. The Group reserves the right to deduct any actual bank transfer fees or administrative charges associated with the refund, with prior notice to the client.

6.2. Refunds for fees are not accepted once the service has begun, nor are refunds for government charges accepted if the funds have been used by the government or processed in the client’s name.

6.3. In case of dispute regarding refunds, both parties agree to abide by applicable laws and regulations of Saudi Arabia, with jurisdiction vested in Jeddah courts.

6.4. It is strictly prohibited for any party to publish or broadcast statements or information related to financial disputes under this policy via social media or any media, as this is considered defamation and may lead to legal action under the Cybercrime and Anti-Defamation Laws. Parties are encouraged to resolve disputes through official channels; the Group reserves the full legal right to take action as it deems appropriate.

6.5. The client’s acceptance of these regulations forms an integral part of any contract, invoice, or service request made through the Group and becomes binding upon posting on the website or provision to the client.

✍🏻 These regulations have been drafted in accordance with the applicable laws of the Kingdom of Saudi Arabia and take effect immediately upon posting on the Group’s website or provision to the client.

Client Rights & Obligations Policy

Last updated on [●]/[●]/2025 at 00:00

Introduction

Ahmed Bashammakh Business Services Group, committed to transparency and well-defined relationships with its valued clients, has drafted this policy to clarify the rights, obligations, and responsibilities related to requesting government e-services through the Group’s Government Services Store.

The client’s selection of the acknowledgment checkbox constitutes a clear declaration that they have read, understood, and agreed to all terms, conditions, and policies of the store, carrying full legal effect.

Article 1: Definitions

1. “Group”: Ahmed Bashammakh Business Services Group as the service provider.
2. “Store”: The Group’s Government Services e-store.
3. “Client”: Any individual or legal entity placing an order through the store.
4. “Policy”: This complete set of terms and provisions.
5. “Acknowledgment Checkbox”: The electronic checkbox confirming acceptance of this policy.

Article 2: Scope of Services

1. The Store commits to offering various government e-services as advertised on its website.
2. Store liability is limited to providing digital services; in-field evaluations by government agencies are excluded unless separately agreed upon with additional fees.
3. Service details, including estimated execution time (starting once the client’s required documents are completed), are specified on each service’s order page.

Article 3: Client Obligations

1. Provide all required data and documents accurately and truthfully.
2. Ensure there are no infractions or service suspensions with relevant government agencies that could disrupt the order.
3. Prepay full-service fees as per the approved invoice.
4. Resolve any alerts or obstacles preventing service delivery within the stipulated period.
5. Recognize the accuracy of submitted data and accept liability for any errors or omissions.
6. If violations arise or documents are missing, the client must resolve the violations and provide the missing documents within a maximum period of (15) days. The request shall not be considered canceled, nor does this entail any obligation to refund the fees, since the delay or shortcoming is attributable to the client.

Article 4: Group Obligations

1. Provide services to high quality standards and within advertised timelines.
2. Maintain client confidentiality and not share data with third parties without explicit consent.
3. Comply with all applicable laws and regulations in Saudi Arabia.
4. Notify the client immediately of any issues affecting service completion.

Article 5: Fees and Payment

1. All fees are prepaid through approved electronic payment methods.
2. Fees paid to the store exclude any government charges, which are collected separately from the client as required by official entities.
3. Additional services require a separate invoice.

Article 6: Cancellation & Refund Policy

1. The client may cancel the order prior to actual service initiation and receive a refund minus any administrative fees.
2. Once service execution has begun, refunds are only available if the Group is proven at fault via internal investigation or documented evidence.
3. Refunds are issued within (14) business days per financial procedures.

Article 7: Notification & Communication Policy

1. All communications occur via email, the platform, or the Group’s unified WhatsApp at (+966 920005810).
2. The client’s provided email and address are considered official; any changes must be communicated to the store.
3. Notifications sent through registered channels are deemed effective and binding.

Article 8: Privacy Commitments

1. The Store commits to safeguarding all client data and not using it beyond service provision.
2. Clients may access and update their data at any time.
3. The Store may reference client names or logos in customer lists for marketing documentation only; using individual client names requires explicit consent.

Article 9: Legal Liability

1. The client is fully responsible for violations of this policy or misrepresentation of information.
2. The Store is not liable for delays caused by government entities or force majeure events (e.g., government platform outages, natural disasters).
3. This policy constitutes a binding legal document enforceable in court.
4. Each party undertakes not to publish, broadcast, or promote any statements or information related to financial or operational disputes covered by these regulations through any means of social media or any media outlet. Such action constitutes defamation, for which the responsible party may be legally held accountable under the laws enforced in the Kingdom of Saudi Arabia.

Article 10: Governing Jurisdiction

Jeddah courts in the Kingdom of Saudi Arabia have exclusive jurisdiction over disputes arising from this policy.

Article 11: Acknowledgment and Acceptance

The client acknowledges that they have reviewed this Policy in all its terms, fully understood it, and completely agree to it by checking the acceptance box (the acknowledgment checkbox). This is considered a fully legally binding electronic signature. This acknowledgment includes all policies related to using the store, including the refund policy and the Terms of Use published on the website.

Article 12: Policy Updates

Ahmed Bashammakh Business Services Group reserves the right to amend or update this policy at any time. Changes take effect immediately upon publication on the website or provision to the client via approved electronic means.

With best wishes for success,

🟦 Ahmed Bashammakh Business Services Group